Cornerstone Staffing Blog |
Call Us Today: 1.888.419.4119

What Helps Customer Service? It Starts with How You Treat Employees

February 23rd, 2017

We all know that good customer service is the heart of any business. Without a good relationship with returning customers or the ability to retain new customers, your company will be unable to function in the marketplace. If success ends with good customer service, where does it begin? How you treat your employees, both those who face customers directly and others behind the scenes, will help your company succeed. Here are some things to consider as you manage your employees and promote a good customer service mindset.

Stand up for your employees.

The most important thing you can do to show your employees you have their backs is to stand up for them. Trust them to make the right decision. Don’t overrule their authority. And, while the customer is usually always right, there will be times when they’re not. Show your staff that you accept their decisions and follow through with your support.

Treat employees like you would treat clients.

Many business owners feel that the heart and soul of their business is the clients. In truth, the real heart that beats in your company is your employees. Without them, and without job satisfaction, they are unable to provide the service you need to retain clients. Create a policy that puts your team first which can, in turn, allow each of them to treat your clients well.

Encourage them to go the extra mile.

You want your team to take the extra steps for your company voluntarily. They shouldn’t only do what is required, but feel compelled to do more and do better. Create a culture that gives your staff the tools they need to go the extra mile for your clients. Allow them to develop their own ideas that they can bring to management with ways to improve service.

Appreciate your team.

Lastly, you want to make sure that you say “Thank you,” to your staff. Customer service is often considered a thankless job. With the potential for upset customers and issues to address regularly. Be sure to reward positive behavior, thank them when they’ve handled a particularly difficult situation, and develop an environment of gratitude among your staff so that feeling of thankfulness can become contagious in your office.

Partner with a Top Staffing Agency in Dallas

Do you want to ensure your customer service team is performing at the top of their game? CornerStone Staffing can help by providing the best employees for your team. Contact us today to work with a top staffing agency in Dallas! 

dallas-tx-staffing-newsletter

Will Your Quiet Personality Hurt Your Career?

February 16th, 2017

Introverts and shy workers often face multiple obstacles on the job. They can be frequently outshined or run over by their extroverted counterparts, which makes career satisfaction and growth nearly impossible. But it doesn’t have to be that way. What can you do to allow your quiet personality to shine on the job and make people respect you and take notice of the work you’re doing? Here are some things to consider for your career.

Don’t let being quiet be a handicap.

Being quiet doesn’t have to be an obstacle in the office. You can be quiet and still make the right impressions at the right time. In fact, if you are known for being quiet, when you do speak up, everyone in your office will know that you mean serious business. You don’t have to be someone you’re not just to excel in your office environment.

Play to your personal strengths.

You may be quiet, but you have other strengths that can be beneficial to your company, coworkers, and managers. Maybe you’re extremely reliable and punctual. While these may not get as much outward respect as your more gregarious coworkers, they are important aspects of running a business and they are valued.

Be thoughtful and private about responses.

One trap many shy people fall into is taking criticism personally. It is understandable to be upset when someone confronts you directly. That isn’t the way of the introvert, shy people prefer less confrontational communication. But you don’t have to respond right away. Take some time to think about your answer and approach your manager or coworker privately to have a discussion.

Don’t listen to the stereotypes.

It isn’t just stereotypes about introverts that you need to worry about. If you always think that the extrovert will get the important opportunities, you’re perpetuating these ideas for yourself. Instead, recognize that each person in your office is an individual and, while they might fall into one of several categories, it isn’t the only factor that will make them successful.

Work with a top staffing agency in Dallas

Are you looking for an opportunity to shine in a new career? Contact the team at CornerStone Staffing to work with a staffing agency featuring the best jobs in Dallas!

dallas-tx-staffing-agencies

How Can You Build a Pool of Reliable IT Freelancers?

February 9th, 2017

The IT industry is changing and a lot of top performers are working as independent contractors or freelancers without committing to a full-time position with a company. If your company is reliant on skilled information technology experts, you may be wondering how you can compete in this gig economy and build a pool of reliable IT freelancers. Here are several things you can do to improve your relationship with independent contractors.

Treat them like everyone else.

Even if your IT freelancer works from home or is only occasionally in the office, make an effort to include them in company culture. Make them feel welcome in your organization. This will go a long way to giving them buy in to your company and the people they work with and for. They will be more interested in making a positive contribution rather than just collecting a steady paycheck.

Provide steady work.

Speaking of steady, to keep a freelancer happy is to keep them busy and engaged. Don’t just throw busy work at them, but be ready to give them necessary projects. If you don’t have anything for them, they will move on and freelance for someone else. You may never be able to get them back. If you provide steady work, you’ll be able to develop a long-term relationship with your IT freelancer.

Share feedback.

Just because your freelancer doesn’t work for you full time doesn’t mean you should avoid providing feedback. Let them know when they’re doing a good job. Talk to them about concerns you have. Be open with communication and allow them to approach you if they have questions as well. This positive back and forth will help you both work together well and accomplish more.

Be flexible with their schedule.

Lastly, remember that a freelancer is not a full-time employee. This means that they will have a non-traditional schedule. They may work from home. Or they may only work a few days a week. Rather than focusing on the hours they put in, focus on the results of their project. Know that a freelancer does this job so they can have a flexible schedule and as long as they are completing the necessary tasks, everything should be okay.

Work with a Top IT Recruiter in Dallas

Do you want to work with skilled and engaged independent IT contractors in your business? Contact CornerStone Staffing Today to work with a top recruiter and staffing agency in Dallas TX!

dallas-tx-staffing-newsletter

When Are You Ready for a Career Shift?

February 2nd, 2017

Have you been feeling restless lately? Is your job not fulfilling to you? Do you wonder whether or not the grass really is greener on the other side? You might be ready to complete shift focus in your career. If you aren’t sure whether or not you should start looking for a new job in a new industry, consider these warning signs that will help you decide and give ideas for putting your career search into high gear.

Are you unhappy with your job and industry?

People often ignore their inner dialog. They think they are over reacting or they should get over it and move on. But if you’re are feeling unhappy in your job, it is worth evaluating to discover the reasons. Is it just a temporary fix or is it a sense of restlessness or dissatisfaction that you can’t define or shake? If your unhappiness is deeply rooted in your job, it is time to consider another possibility.

Do you have issues with the direction of the company?

Have you found yourself calling into question some of the decisions or policies your company has made since you’ve worked there? It may have started out just fine, but you begin to notice things that don’t jive with your personal value system. They may have always been there and you’re just beginning to notice or they may have evolved over time. Or you have.

Have you had personal changes in your life?

Sometimes the reason for considering a new job will have more to do with other factors than the job itself. If you’ve had personal changes in your life that can influence the way you work, it may be time to consider another opportunity that fits in better with your new lifestyle. For example, it could be a commute. Or it could be a lack of flexibility in the hours. A different industry may be better suited.

Do you have skills that could be valuable to someone else?

Transferable skills are defined as those talents you have that can be utilized in another way for another industry. For example, you may have worked in administration but you assisted the accounting department and these transferable skills could lead you to a new career in finance. What added value can you bring to the table for a new employer?

Work with a Top Staffing Agency in Dallas

Are you thinking about pursuing a job in a completely different industry? Contact the team at CornerStone Staffing and work with a top staffing agency in Dallas to take the next step in your career.

dallas-tx-staffing-agencies

Which Leader Does Your Team Want?

January 26th, 2017

Managing is about more than just being the boss. Your employees want a leader that inspires them and supports them. If you’re currently in a management position or looking to progress into one throughout your career, there are some personal traits or soft skills, you should consider cultivating. Be the leader your team wants. Here are several things to consider adding to your experience and skill set.

Positive Behavior

Positivity is the cornerstone of good management. Your employees will not want to work for someone who only complains or is negative all the time. When you project your emotions, you are asking for your team to emulate your behavior. That is why it is imperative that you act in a positive way to encourage positive work.

Adaptable to Change

The best-laid plans never go the way they’re intended. That is true for life and for individual small projects. If you want to ensure that your team is able to roll with the punches, you have to demonstrate your ability to adapt and change along the way. This means everything from embracing new ideas to utilizing new technology.

Down to Earth

Your team will also want someone who they consider down to earth. What is the opposite of down to earth? Often those people are described as “flighty” or “spacey.” You don’t want to be seen that way. Your staff deserves someone who is even tempered and has control over their emotions. Don’t allow yourself to fly off the handle.

Ethics and Integrity

Your team also wants you to be ethical and demonstrate integrity in the office. They want you to be fair to everyone rather than picking favorites and treating others poorly. Make sure that you adhere to your own values and support the overall values of the company.

Willingness to Pitch in

Finally, your staff wants to see that you don’t just manage the department, that you know what you’re talking about. They want to see you able to take action. If things get tough, don’t’ be afraid to roll up your sleeves and help out. Get your hands dirty to show that you still have what it takes to be a part of the team yourself.

Work with a Top Staffing Agency in Dallas

Is your company looking for great employees? Contact CornerStone Staffing today to get started on working with a top staffing agency in Dallas and throughout Texas!

dallas-tx-staffing-newsletter

How to Gain Valuable Information in the Job Interview

January 19th, 2017

Gain InfoAs a job seeker, your most important task is to gain as much information as possible while selling yourself to the hiring manager. This can be a delicate balancing act between gaining and giving information. But there are a few things you should ask or look out for that can give you valuable insight into the company culture and what it would be like to work there. Here are four questions that will be critical to gaining the most important information from an interview.

1. Is this a new position or is it a replacement?

Knowing why a position is open is a key to finding out how you should sell yourself. If this is a new position, it means they are growing or adding important new roles to their company. This is your opportunity to make your mark in something they’ve never experienced before. On the other hand, if they are replacing an employee, it is helpful to know if this was a problem situation that resulted in a firing or another cause to create the open position.

2. How long do employees typically stay with the company?

You want to know how long a typical employee stays with the organization because if there is high turnover and constant rehiring, there may be a reason for that. It will be important for you to understand whether or not this is something that will work with your career.

3. Do people go out for lunch or happy hour?

Knowing how social a company is will help inform you about the overall corporate culture. Do people go out for lunch? Do they go on their own or as a group? Do people bring lunch in and eat at their desks? Some companies even encourage a weekly happy hour to help their staff socialize and build better bonds. Look at how they handle social interaction and whether or not they fit your values.

4. What are the company growth and client breakdown?

Lastly, you want to know the data that supports the company’s success. How has the company grown in the last year, the last 5 years, and since it was founded? What is their target client and how is that broken down. How many clients do they add each year? What clients have been lost in the past and why?

Are you ready to interview for your next new career move? Contact CornerStone Staffing today to work with the top staffing agency in Dallas!

dallas-tx-staffing-agencies

Boomerang Candidates – Is It Right for Your Team?

January 12th, 2017

Boomerang CandidatesWe all know what a boomerang is: An Aboriginal Australian hunting weapon that is thrown and comes back to the thrower. The word, over time, has come to mean anything that gets thrown out and comes back, and that is true for employees. A boomerang candidate is a former employee who left your organization for another position and is now interested in returning to your company. But should you consider this candidate for your open job? Here are some things to consider.

What skills did they learn elsewhere?

When they left your company, what happened next? What kind of company did they work for and what experiences can they now bring back to your table? Was this growth something your company was unable to provide? Take a hard look at their skills. Even though they have worked for your company in the past doesn’t mean they are a good long-term fit.

What does your candidate pool look like?

What other candidates are you considering for this job? Where did you source them? What do they bring to the table that your boomerang candidate cannot? A fresh perspective may be just as valuable as reinstating someone who needs a little training. It is a good idea to weigh these pros and cons before making a decision.

Did they leave on good terms?

The most important thing to consider is why they left in the first place? Was it a life change that was unavoidable, like a relocation or new circumstance? Did they simply want to take an opportunity to learn something new that your company couldn’t offer at the time? Or, and most importantly, was there a specific reason they were not a good fit for your organization? Has anything changed that demonstrates improvement in that area?

How does your team feel about them?

Finally, you need to talk to others in the company who remember or worked directly with your boomerang candidate. Do they feel as though this person left on good terms? Do they feel confident that this placement would work out for them? Do they have fond memories and like your former employee as a person? If not, why? What would need to change to make it a better long term fit?

Are you looking for the right candidate to fill your open positions? Contact CornerStone Staffing today to learn about how our awesome team of recruiters can help!

dallas-tx-staffing

Want to Try Something New in 2017? Consider Temp-to-Hire

January 5th, 2017

try-something-newEvery year. It’s the same idea. The New Year is the perfect time to try something new and different. We make resolutions, set goals, and plan events that can help us grow. So why not try something new in 2017 and consider a temporary to hire position? What is temp-to-hire? You will work with a staffing agency who can help you find a position suitable to your background, experience, and interest. Then, you will work for the agency at their client site for an established period of time. At the end of that time, the client is able to hire you on to their company directly. It’s a great way to learn more about a job and a business before making a full-time commitment. What else do you need to know about temp-to-hire? Let’s take a closer look.

Try before you buy

Businesses take big risks deciding who to hire for their open positions. But working with an agency gives them an opportunity to try out an employee before committing to a full-time hire. But the benefits go both ways. You also get to try out a company before you accept a full-time position to learn if the corporate culture, the other employees, and the job itself are worth committing to.

Learn new things

You don’t only have to accept a position that was the same as your last job or the job before that. Working with a recruiter, you can determine how your skills can benefit any number of organizations. You can look at your transferable skills to see what other positions can be a fit for your interests and experience. Once you start that job, you will have a chance to learn how they run their organization, volunteer to take on new tasks and ask if you can learn new things along the way. The more adaptable you are, the more valuable you are as an employee.

Have flexibility in your career.

A temp-to-hire job is different than short term temporary assignments and accepting a full-time, permanent position with a company you’ve never worked with before. It gives you the power to control the direction in which you steer your career. You will be able to determine if the job is right for you and if it is not, talk to your recruiter to move on to another position.

Are you looking for a temp-to-hire position in 2017? Contact the recruiters at CornerStone Staffing and find your next job by working with a top staffing agency in Texas.

dallas-tx-staffing-agencies

Use LinkedIn to Get Real Info During Hiring

December 29th, 2016

linkedin-blogCurrent standards indicate that most serious job seekers should have a basic LinkedIn profile. But what does that mean for employers? When you’re looking for a new candidate for your open position, and you turn to LinkedIn, what are you really looking for? You can use LinkedIn to get real information that can help inform your hiring decision. Here is what to look for and how to use the information when you’re setting up interviews and making offers.

Look for sincere recommendations.

The recommendation section of a LinkedIn profile shouldn’t replace good, old-fashioned references, but they can be helpful. It is easy to tell the difference between a sincere recommendation and one that just goes through the motions. Look for details, mentions of specific scenarios, and how closely the individuals worked together. Then see how many sincere recommendations a person has.

Review mutual connections.

LinkedIn is built on first, second, and third-tier connections. For every person you add to your network, you also add an exponential network. Review the individuals that you have in common with your candidate. Can you reach out to anyone to discuss the individual candidly? What can you learn from these connections about your candidate that can help inform your choice?

See how active they are.

It can also say something about a job applicant when you see how active they are. Not only that they are active, but how they interact with their networks and groups. Do they provide information that is positive and helpful? Do they only use the site to promote themselves or do they share other useful information? Are they positioning themselves as an expert or a thought leader?

Read their blog posts.

Speaking of thought leaders, does this candidate use the LinkedIn blogging platform to share important information about their experience? LinkedIn blogs make it easy for professionals to demonstrate their expertise in their field. Even if they don’t post often, check for the quality of blog posts they’ve made in the past. Are these posts items that can help your company grow or share how knowledgeable your candidate is?

Do you need any additional help in bringing the top talent to your company? Contact the team at CornerStone Staffing today to work with a top staffing agency in Texas.

dallas-tx-staffing-newsletter

 

Why You Need to Become More Positive in 2017

December 22nd, 2016

in-2017Turning over the calendar to the next year can be a welcome change for a lot of people. It’s a natural opportunity to start fresh and set new goals. But that doesn’t mean you can coast through 2017 without major changes. If you’re thinking about career advancement or just making your year more successful overall, there is something you might not be considering. Positivity comes in many forms, and it can make or break your career experience. Here are some of the reasons you should be more positive in 2017.

Negative attitudes are not good to work with.

No one likes to work with someone who has a negative attitude all the time. The challenge sometimes is noticing this behavior in ourselves. If you find yourself thinking negatively more often than not, the people around you will observe it as well. Try to improve your outlook this coming year to project a more positive personality to those around you.

Positive people get more promotions.

If you want concrete reasons why then consider individuals with positive attitudes get promoted more frequently than their negative counterparts. Management teams look for people who offer a positive spin on the company, product, or service. These employees will be considered quickly for movement up the ladder.

Remove toxic people from your life.

Negativity is contagious. Even if you don’t consciously think of yourself in negative terms, spending time with others who are negative can affect the way you interact with everyone around you. Avoiding negative people can help you maintain a positive attitude at work and in your whole life.

Appreciate kindness and helpfulness.

One great way to put positivity into practice is to express your gratitude for others. When someone is kind or helpful, thank them openly and honestly. Use this positive energy to pay it forward and do kind things for others. Just like negativity, positivity also breeds more positivity, and spreading it around will be welcomed.

Are you looking for more ways to improve your career goals for 2017? Contact CornerStone Staffing today to work with a leading staffing agency in Dallas and learn how we can help you today!

dallas-tx-staffing-agencies