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What Else Does a Staffing Agency Provide?

April 27th, 2017

We imagine you’ve arrived here at this blog post because you’re wondering what exactly a staffing agency can do for you and your company. Sure, you know that you can contact an agency when you need temporary or temp to hire employees to staff open positions or help with projects in your business. But is there more to it than just temps? A staffing agency offers a number of benefits to your company, so let’s take a look at some of the big ones.

Workforce management

Depending on your needs and agreement with your staffing provider, they can also help with workforce management. This is an integrated set of processes that will optimize the level of productivity of each employee and in the department. Many agencies provide onsite workforce management and can partner with you to determine the best metrics and procedures.

Managed service provider

In a more specific way, you may also work with an agency to provide an entire department that is necessary for your operations but not exclusive to your product or services. An MSP is an outsourced agency that can manage this specific aspect for you, such as a separate IT department.

Recruitment process outsourcing

There may also be a benefit to outsourcing your entire hiring process to an agency that specializes in placements for your industry. In some cases, the RPO provider can install their own recruiting or human resources department or may take over aspects of your company’s staff, technology, or reporting processes. This can allow you to focus on your business rather than the business of hiring.

Employer of record

One of the most important aspects of working with an agency to provide workers in your company is that they assume the role of Employer of Record. When you have a workforce staffed and managed by your staffing partner, they assume all the responsibilities for issuing W-2s to the employees. They will be in control of all federal and state employee guidelines, and overall compliance. This will remove reduce the liability that your company has over the employees on site.

Work With a Top Staffing Agency in Dallas

Do you want to partner with a top recruiter in Dallas? Contact the team at CornerStone Staffing to learn more today.

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How Can You Land Your Next Customer Service Job?

April 20th, 2017

Have you been struggling to find your next customer service position? While this job title is common, there is also a lot of competition for the roles available. It is important that you stand out from the crowd and position yourself as the right solution to the hiring manager’s needs. What can you do to improve your chances of getting hired after your next customer service interview? Let’s take a closer look.

Share the experiences where you directly helped someone.

When a company is looking to hire a customer service rep, they need someone who can solve a problem. Either they have too few reps that customers aren’t getting the attention they deserve or they have unqualified reps who are unable to keep up with the needs of customers. Without throwing any individual under the bus, demonstrate how you have directly helped people you’ve worked with in your customer service experience.

Offer a great reference who supports you as a customer service rep.

Never underestimate the power of a good reference in your back pocket. And, specifically, you’ll want the name and contact information of someone who can speak about your success as a customer service representative. Often, the HR department of your previous company won’t cut it. Talk to former co-workers or managers with whom you have a positive relationship. Ask them to be your character reference.

Know how to use an online messaging system.

What was once an exclusively telephone-based industry is quickly evolving. More and more companies are offering text-based consultations to help customers. And many customers love it, whether it is because they have telephone anxiety or they don’t have time to wait on hold. Demonstrating that you know how to use an online messenger system or chat bot can make the difference in a competitive market.

Demonstrate how you think on your feet and provide great answers.

Ninety-nine percent of customer service is the ability to think on your feet when confronted with people who may be less than happy with your company, products, or services. If you can demonstrate how you provide great answers quickly and are able to satisfy the needs of the customer, you’ve shown your worth in spades. Tell the story of your experience and engage the interviewer. Make them interested in working with you.

Work With a Top Staffing Agency in Dallas

If you are looking for your next job, contact CornerStone Staffing today to work with a top staffing agency in Dallas!

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What Can You Do to Eliminate Unconscious Hiring Bias in IT?

April 14th, 2017

To say unconscious bias does not impact the Information Technology industry would be disingenuous. Everyone understands that a lack of diversity impacts larger social issues, but few people take a step back to understand the underlying cause of these hiring issues. The concept is referred to as unconscious hiring bias and it impacts more personality aspects than just the things we can see, like race and sex. Hiring managers often have their own bias regarding the types of personalities they want to hire, and this not only impacts their hiring process but also the candidates who apply and interview and the employees that work for their company. Candidate quality can be impacted by your unconscious hiring bias as well. So how can you eliminate unconscious hiring bias in your IT department? Let’s take a closer look.

Diversify sourcing channels.

If you keep going back to the same well, you’ll keep drawing the same types of people. By diversifying your recruiting sources, you will also increase the diversity of the people who will apply for your open positions. Do you hire primarily through online job boards? Referrals? Word of mouth? Social media? What can you add to your hiring roster to increase the diversity of candidates?

Have a structured interview process.

The enemy of a diverse hiring program is an unstructured interview. When you go with your gut on who to hire and who to reject, you may be allowing your unconscious bias to take control of the decision-making process. Instead, create a structured interview process so each and every candidate has the same experience. Create a checklist so you can compare apples to apples along the way.

Focus on culture add, not culture fit.

Many hiring managers focus on the candidate’s “fit” with their corporate culture. But what if we looked at the issue from another direction? Rather than ensuring that the individual will fit well with your current team, imagine what they can add to the employment experience at your company. What do they bring to the table that no one else does?

Set diversity goals.

You can also give yourself diversity goals to help increase your chances of hiring more people with a variety of backgrounds. Consider the current state of each department? How can you improve the overall diversity in those areas? What are you missing and what could help expand your office culture?

Review skills tests or samples.

Finally, don’t let the hiring decision be guided entirely by chance and gut feelings. Throughout the process, allow candidates to participate in skills testing or to submit samples of their work. You can judge these blindly to make the best possible choice based on skills and abilities, not allowing any other unconscious bias to get in the way of your choice.

Are You Ready to Work With a Top IT Recruiter in Dallas?

Contact CornerStone Staffing today to work with a leading IT recruiter in Dallas!

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New Boss? No Problem – 5 Tips to a Successful Fresh Start

April 6th, 2017

Getting a new boss can be harrowing for everyone. It takes a long time to develop a professional relationship with a supervisor, so when another person takes over the role it can feel like the clock is resetting. But you don’t have to give up your job just because there is a new manager in town. Here are 5 tips to help you get started off on the right foot with your new boss.

1. Show dedication.

The first step to impressing a new boss is to demonstrate your dedication. Don’t be late, don’t watch the clock. Demonstrate that you want to work in your position and that they can rely on you to provide a quality performance when asked, without caveats.

2. Stick up for yourself.

Of course, there may be cases with this new boss where you need to stick up for yourself and your coworkers. If you really see that something is wrong, don’t stand back and passively let it happen. Talk to your new boss about the situation, they’ll appreciate your honesty and loyalty.

3. Be willing to improve.

You don’t have an established history with this boss, so it is on you to show them how you evolved throughout your career. Don’t become stagnant in your position. Show them that you’re willing to improve personally, professionally, and within the industry. Read new things and be prepared to bring new ideas to the table.

4. Give credit where it’s due.

You also want to demonstrate that you’re a member of the greater team. When your group achieves success, be sure to give credit where credit is due. Don’t hog the spotlight or take credit for the work others do. A good leader recognizes that everyone has contributed, and your new boss will notice this.

5. Stay positive.

Finally, it is important that you stay positive. Regardless of the reasons this change happened and how you feel about them personally, you need to make sure that you’re not putting negative energy into your work. Even if you think you’re hiding it, negativity is contagious and it won’t take long for your new boss, and fellow coworkers, to notice it.

Work with a Top Staffing Agency in Dallas

Are you ready to find a new job? Contact the staff at CornerStone Staffing to get started on working with a top staffing agency in Dallas.

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Bad Employee Engagement? Why It Could Be Your Fault as the Manager

March 30th, 2017

If you’re noticing that your team seems dissatisfied and unmotivated on the job, maybe you’re looking for the cause of this in the wrong places. Is it possible that bad employee engagement can be your fault as the manager? Take a look at how you interact with your team and motivate them to perform. There may be some changes you can make that will help improve the overall quality of work and everyone’s satisfaction. Here are four questions to ask yourself.

1. Are you asking employees to contribute?

Why should you ask your team to do their job every day? This seems counterintuitive. Your employees should be able to arrive to work each day and complete their duties without being asked, but is goes deeper than that. Your team wants to feel appreciated for their contributions. So, even for the job they are required to do every day, they want to know you notice. Ask your employees to contribute their own ideas every day.

2. Do you dictate job duties to them?

On the same note, how do you ask your team to handle a new project or task? Do you dictate it to them without asking them to see how they feel? Yes, they have responsibilities, but sometimes it is in the way you ask that will make them eager to complete a project or procrastinate on it out of spite. Don’t dictate, ask.

3. Do they have buy-in with the mission statement?

What is the ultimate goal of your company? Not just earning money, but what is your company mission statement? Does your team feel connected to the cause of your company? When employees feel ownership over the outcome of their work, they are more likely to be dedicated to the work and eager to do a good job for the greater whole.

4. How are they willing to commit?

If you change your management tactics toward asking rather than commanding, you will begin to notice better natural commitment to the job at hand. Your team will begin to respond favorably to the things they need to do and even seek out additional challenges to feel more ownership over their contribution to the company. This will improve overall engagement, team loyalty, and productivity.

Work with a Top Staffing Agency in Dallas

Are you looking for the best employees for your team? Contact CornerStone Staffing today to get started on working with the best staffing agency in Dallas!

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Can You Prepare for Pre-Employment Screening?

March 23rd, 2017

Many employers conduct pre-employment screening to determine if the candidates they’re considering are truly qualified for the job. These types of skills tests are a benefit for both employees and employers. It keeps employees from feeling they’re in over their head when they’re placed in a situation they’re unfamiliar with. And it ensures the employer is objectively hiring the most qualified person for the job. But how can you prepare ahead of time for any pre-employment screening or testing the employer conducts? Here are some things to consider.

1. Ask the company if they test skills.

There is nothing wrong with asking the company if they use pre-employment testing as part of their hiring process. The real trick is ensuring that you don’t sound concerned by the prospect. For instance, if you just ask “do you test on skills,” it may send up a red flag that you’re not comfortable with the skills you’ve presented on your resume. When you ask, position it as your preparation process.

2. Determine the type of testing.

If they do provide testing, ask them what type they do. This can give you an idea of what to review before taking the test or how to approach the test in general. If the test is written, online or in the office you can prepare for that. Each will have its own set of processes, and you can find yourself better suited to one or the other. The more you know the more relaxed you can be.

3. Brush up on your skills.

You should be pretty confident in the skills you bring to the table, but that doesn’t mean you shouldn’t practice. Especially with a skill that you haven’t used for a little while, make sure you remember some of the basics. For example, if you have experience in Microsoft Excel, but haven’t used it since your last position, spend some time at home with the program to refresh memory on some of the tools.

4. Don’t worry, you’ve got this.

Finally, it is critical that you don’t stress yourself out too much by overthinking the test process. The most important thing is that you are talented and you are skilled for this position, so relax. Be confident and trust your skills. Before the test make sure to get plenty of rest, eat a proper meal, and try not to get too stuck in the minutia of the process.

Work with the Top Staffing Agency in Dallas

Are you looking for a new job? Contact CornerStone Staffing today to work with the best staffing agency in Dallas!

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4 Ways to Keep Your Accounting Staff from Burning Out

March 16th, 2017

Your accounting staff is the backbone of your business. It’s important to keep them engaged, happy, and productive. As a business owner or manager, can you provide the right support and incentives to prevent them from burning out too soon in their career? If you can start this process, you will be able to retain your top accounting talent. By implementing policies that help your team stay focused and happy you will reduce your need to replace key roles and can build a better overall corporate culture. So how do you get started? Here are 4 things to consider.

1. Pay attention to the busy season.

The first quarter of the year is always busy for accounting professionals. Tax season can be challenging for anyone dealing with corporate taxes, individual taxes, or providing support to the accountants on the team. It is essential that you pay attention to the workflow during this busy time and make sure that your team isn’t being overworked.

2. Provide fun activities.

Employees from any department can benefit from socializing together. As a manager, you can facilitate these kinds of activities. Bring in lunch or dinners, especially when the workload is highest. During stressful times, people may be inclined to skip meals to keep up with their work. Coordinate happy hours to get out of the office. Or set up a team-building outing, such as a trip to a local adventure park or host a barbecue on a summer weekend.

3. Encourage work/life balance.

Your team also deserves to have a good and healthy work/life balance. Make sure that they aren’t expected to work from home or respond to requests after business hours. Encourage them to turn off their work phones or emails. There is nothing that can’t wait until they’re back in the morning, including you.

4. Adequately staff the department.

Finally, a good step to ensuring that your accounting staff is happy, engaged, and not overworked, is to be fully staffed. Do they need additional support to take some administrative tasks off their desk? Consider working with a local staffing agency that specializes in accounting and finance to bring on additional help for your department.

Work with a Top Staffing Agency in Dallas

Do you want to make sure your accounting team has the support it needs to succeed? Contact the team at CornerStone Staffing and work with a top staffing agency in Dallas today to bring the best accounting talent to your company!

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What Are the Highest-Paying IT Jobs?

March 9th, 2017

An IT career can be rewarding and lucrative. Many jobs within the industry are high paying opportunities. But how do you know if your specific career path is leading you toward the IT jobs with the highest earning potential? Here are some of the highest paying IT careers in the Dallas area and around the country.

IT Architect

This relatively new job title refers to someone who designs IT solutions and services for organizations. They must have a strong business and IT background, familiarity with software and hardware architecture. They need to consider any and all IT solutions that can provide the best experience to their business. In Dallas, an IT architect can make between $100,000 and $125,000 annually.

Software Engineer

A person in this position can apply the principles of software engineering to the design of solutions software. They are involved in development, maintenance, testing, and evaluation. They can work on computers or any other device that relies on software to drive performance. A high-level software engineer in the Dallas area can earn around $122,000 per year.

Project Leader

An IT project leader can encompass a number of different job duties. They are responsible for maintaining the integrity of any project, ensuring the performance and participation of employees, and facilitating the right solutions for the end result. Because this role has varying applications, it can lead to variety in your IT career. Project managers can make an average of $114,000 in the Dallas area.

Security Specialist

With massive concerns around corporate data security, information security specialists are in a unique position for long-term job stability. A security specialist must have experience with and understand the risks to the security of information or data. You may analyze breaches and repair and strengthen a company against cyberattacks. The upper tier of this specialization can pay in the $130,000 to $190,000 range in our area.

Database Administrator

DBAs are professionals trained in using specialized software designed to store and organize data. With the advent of big data, these roles are becoming increasingly more important. A DBA may plan capacity, installation, configuration, design, migration, monitoring, security, and troubleshooting. They may also be responsible for backup and data recovery. Expected salaries in Dallas can average $116,000 per year.

Work with a Top IT Recruiter in Dallas

Are you looking for the next step in your IT career? Contact the team at CornerStone Staffing and work with a leading IT recruiter in Dallas!

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What Helps Customer Service? It Starts with How You Treat Employees

February 23rd, 2017

We all know that good customer service is the heart of any business. Without a good relationship with returning customers or the ability to retain new customers, your company will be unable to function in the marketplace. If success ends with good customer service, where does it begin? How you treat your employees, both those who face customers directly and others behind the scenes, will help your company succeed. Here are some things to consider as you manage your employees and promote a good customer service mindset.

Stand up for your employees.

The most important thing you can do to show your employees you have their backs is to stand up for them. Trust them to make the right decision. Don’t overrule their authority. And, while the customer is usually always right, there will be times when they’re not. Show your staff that you accept their decisions and follow through with your support.

Treat employees like you would treat clients.

Many business owners feel that the heart and soul of their business is the clients. In truth, the real heart that beats in your company is your employees. Without them, and without job satisfaction, they are unable to provide the service you need to retain clients. Create a policy that puts your team first which can, in turn, allow each of them to treat your clients well.

Encourage them to go the extra mile.

You want your team to take the extra steps for your company voluntarily. They shouldn’t only do what is required, but feel compelled to do more and do better. Create a culture that gives your staff the tools they need to go the extra mile for your clients. Allow them to develop their own ideas that they can bring to management with ways to improve service.

Appreciate your team.

Lastly, you want to make sure that you say “Thank you,” to your staff. Customer service is often considered a thankless job. With the potential for upset customers and issues to address regularly. Be sure to reward positive behavior, thank them when they’ve handled a particularly difficult situation, and develop an environment of gratitude among your staff so that feeling of thankfulness can become contagious in your office.

Partner with a Top Staffing Agency in Dallas

Do you want to ensure your customer service team is performing at the top of their game? CornerStone Staffing can help by providing the best employees for your team. Contact us today to work with a top staffing agency in Dallas! 

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Will Your Quiet Personality Hurt Your Career?

February 16th, 2017

Introverts and shy workers often face multiple obstacles on the job. They can be frequently outshined or run over by their extroverted counterparts, which makes career satisfaction and growth nearly impossible. But it doesn’t have to be that way. What can you do to allow your quiet personality to shine on the job and make people respect you and take notice of the work you’re doing? Here are some things to consider for your career.

Don’t let being quiet be a handicap.

Being quiet doesn’t have to be an obstacle in the office. You can be quiet and still make the right impressions at the right time. In fact, if you are known for being quiet, when you do speak up, everyone in your office will know that you mean serious business. You don’t have to be someone you’re not just to excel in your office environment.

Play to your personal strengths.

You may be quiet, but you have other strengths that can be beneficial to your company, coworkers, and managers. Maybe you’re extremely reliable and punctual. While these may not get as much outward respect as your more gregarious coworkers, they are important aspects of running a business and they are valued.

Be thoughtful and private about responses.

One trap many shy people fall into is taking criticism personally. It is understandable to be upset when someone confronts you directly. That isn’t the way of the introvert, shy people prefer less confrontational communication. But you don’t have to respond right away. Take some time to think about your answer and approach your manager or coworker privately to have a discussion.

Don’t listen to the stereotypes.

It isn’t just stereotypes about introverts that you need to worry about. If you always think that the extrovert will get the important opportunities, you’re perpetuating these ideas for yourself. Instead, recognize that each person in your office is an individual and, while they might fall into one of several categories, it isn’t the only factor that will make them successful.

Work with a top staffing agency in Dallas

Are you looking for an opportunity to shine in a new career? Contact the team at CornerStone Staffing to work with a staffing agency featuring the best jobs in Dallas!

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