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How Can You Land Your Next Customer Service Job?

April 20th, 2017

Have you been struggling to find your next customer service position? While this job title is common, there is also a lot of competition for the roles available. It is important that you stand out from the crowd and position yourself as the right solution to the hiring manager’s needs. What can you do to improve your chances of getting hired after your next customer service interview? Let’s take a closer look.

Share the experiences where you directly helped someone.

When a company is looking to hire a customer service rep, they need someone who can solve a problem. Either they have too few reps that customers aren’t getting the attention they deserve or they have unqualified reps who are unable to keep up with the needs of customers. Without throwing any individual under the bus, demonstrate how you have directly helped people you’ve worked with in your customer service experience.

Offer a great reference who supports you as a customer service rep.

Never underestimate the power of a good reference in your back pocket. And, specifically, you’ll want the name and contact information of someone who can speak about your success as a customer service representative. Often, the HR department of your previous company won’t cut it. Talk to former co-workers or managers with whom you have a positive relationship. Ask them to be your character reference.

Know how to use an online messaging system.

What was once an exclusively telephone-based industry is quickly evolving. More and more companies are offering text-based consultations to help customers. And many customers love it, whether it is because they have telephone anxiety or they don’t have time to wait on hold. Demonstrating that you know how to use an online messenger system or chat bot can make the difference in a competitive market.

Demonstrate how you think on your feet and provide great answers.

Ninety-nine percent of customer service is the ability to think on your feet when confronted with people who may be less than happy with your company, products, or services. If you can demonstrate how you provide great answers quickly and are able to satisfy the needs of the customer, you’ve shown your worth in spades. Tell the story of your experience and engage the interviewer. Make them interested in working with you.

Work With a Top Staffing Agency in Dallas

If you are looking for your next job, contact CornerStone Staffing today to work with a top staffing agency in Dallas!

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Bad Employee Engagement? Why It Could Be Your Fault as the Manager

March 30th, 2017

If you’re noticing that your team seems dissatisfied and unmotivated on the job, maybe you’re looking for the cause of this in the wrong places. Is it possible that bad employee engagement can be your fault as the manager? Take a look at how you interact with your team and motivate them to perform. There may be some changes you can make that will help improve the overall quality of work and everyone’s satisfaction. Here are four questions to ask yourself.

1. Are you asking employees to contribute?

Why should you ask your team to do their job every day? This seems counterintuitive. Your employees should be able to arrive to work each day and complete their duties without being asked, but is goes deeper than that. Your team wants to feel appreciated for their contributions. So, even for the job they are required to do every day, they want to know you notice. Ask your employees to contribute their own ideas every day.

2. Do you dictate job duties to them?

On the same note, how do you ask your team to handle a new project or task? Do you dictate it to them without asking them to see how they feel? Yes, they have responsibilities, but sometimes it is in the way you ask that will make them eager to complete a project or procrastinate on it out of spite. Don’t dictate, ask.

3. Do they have buy-in with the mission statement?

What is the ultimate goal of your company? Not just earning money, but what is your company mission statement? Does your team feel connected to the cause of your company? When employees feel ownership over the outcome of their work, they are more likely to be dedicated to the work and eager to do a good job for the greater whole.

4. How are they willing to commit?

If you change your management tactics toward asking rather than commanding, you will begin to notice better natural commitment to the job at hand. Your team will begin to respond favorably to the things they need to do and even seek out additional challenges to feel more ownership over their contribution to the company. This will improve overall engagement, team loyalty, and productivity.

Work with a Top Staffing Agency in Dallas

Are you looking for the best employees for your team? Contact CornerStone Staffing today to get started on working with the best staffing agency in Dallas!

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Can You Prepare for Pre-Employment Screening?

March 23rd, 2017

Many employers conduct pre-employment screening to determine if the candidates they’re considering are truly qualified for the job. These types of skills tests are a benefit for both employees and employers. It keeps employees from feeling they’re in over their head when they’re placed in a situation they’re unfamiliar with. And it ensures the employer is objectively hiring the most qualified person for the job. But how can you prepare ahead of time for any pre-employment screening or testing the employer conducts? Here are some things to consider.

1. Ask the company if they test skills.

There is nothing wrong with asking the company if they use pre-employment testing as part of their hiring process. The real trick is ensuring that you don’t sound concerned by the prospect. For instance, if you just ask “do you test on skills,” it may send up a red flag that you’re not comfortable with the skills you’ve presented on your resume. When you ask, position it as your preparation process.

2. Determine the type of testing.

If they do provide testing, ask them what type they do. This can give you an idea of what to review before taking the test or how to approach the test in general. If the test is written, online or in the office you can prepare for that. Each will have its own set of processes, and you can find yourself better suited to one or the other. The more you know the more relaxed you can be.

3. Brush up on your skills.

You should be pretty confident in the skills you bring to the table, but that doesn’t mean you shouldn’t practice. Especially with a skill that you haven’t used for a little while, make sure you remember some of the basics. For example, if you have experience in Microsoft Excel, but haven’t used it since your last position, spend some time at home with the program to refresh memory on some of the tools.

4. Don’t worry, you’ve got this.

Finally, it is critical that you don’t stress yourself out too much by overthinking the test process. The most important thing is that you are talented and you are skilled for this position, so relax. Be confident and trust your skills. Before the test make sure to get plenty of rest, eat a proper meal, and try not to get too stuck in the minutia of the process.

Work with the Top Staffing Agency in Dallas

Are you looking for a new job? Contact CornerStone Staffing today to work with the best staffing agency in Dallas!

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Will Your Quiet Personality Hurt Your Career?

February 16th, 2017

Introverts and shy workers often face multiple obstacles on the job. They can be frequently outshined or run over by their extroverted counterparts, which makes career satisfaction and growth nearly impossible. But it doesn’t have to be that way. What can you do to allow your quiet personality to shine on the job and make people respect you and take notice of the work you’re doing? Here are some things to consider for your career.

Don’t let being quiet be a handicap.

Being quiet doesn’t have to be an obstacle in the office. You can be quiet and still make the right impressions at the right time. In fact, if you are known for being quiet, when you do speak up, everyone in your office will know that you mean serious business. You don’t have to be someone you’re not just to excel in your office environment.

Play to your personal strengths.

You may be quiet, but you have other strengths that can be beneficial to your company, coworkers, and managers. Maybe you’re extremely reliable and punctual. While these may not get as much outward respect as your more gregarious coworkers, they are important aspects of running a business and they are valued.

Be thoughtful and private about responses.

One trap many shy people fall into is taking criticism personally. It is understandable to be upset when someone confronts you directly. That isn’t the way of the introvert, shy people prefer less confrontational communication. But you don’t have to respond right away. Take some time to think about your answer and approach your manager or coworker privately to have a discussion.

Don’t listen to the stereotypes.

It isn’t just stereotypes about introverts that you need to worry about. If you always think that the extrovert will get the important opportunities, you’re perpetuating these ideas for yourself. Instead, recognize that each person in your office is an individual and, while they might fall into one of several categories, it isn’t the only factor that will make them successful.

Work with a top staffing agency in Dallas

Are you looking for an opportunity to shine in a new career? Contact the team at CornerStone Staffing to work with a staffing agency featuring the best jobs in Dallas!

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When Are You Ready for a Career Shift?

February 2nd, 2017

Have you been feeling restless lately? Is your job not fulfilling to you? Do you wonder whether or not the grass really is greener on the other side? You might be ready to complete shift focus in your career. If you aren’t sure whether or not you should start looking for a new job in a new industry, consider these warning signs that will help you decide and give ideas for putting your career search into high gear.

Are you unhappy with your job and industry?

People often ignore their inner dialog. They think they are over reacting or they should get over it and move on. But if you’re are feeling unhappy in your job, it is worth evaluating to discover the reasons. Is it just a temporary fix or is it a sense of restlessness or dissatisfaction that you can’t define or shake? If your unhappiness is deeply rooted in your job, it is time to consider another possibility.

Do you have issues with the direction of the company?

Have you found yourself calling into question some of the decisions or policies your company has made since you’ve worked there? It may have started out just fine, but you begin to notice things that don’t jive with your personal value system. They may have always been there and you’re just beginning to notice or they may have evolved over time. Or you have.

Have you had personal changes in your life?

Sometimes the reason for considering a new job will have more to do with other factors than the job itself. If you’ve had personal changes in your life that can influence the way you work, it may be time to consider another opportunity that fits in better with your new lifestyle. For example, it could be a commute. Or it could be a lack of flexibility in the hours. A different industry may be better suited.

Do you have skills that could be valuable to someone else?

Transferable skills are defined as those talents you have that can be utilized in another way for another industry. For example, you may have worked in administration but you assisted the accounting department and these transferable skills could lead you to a new career in finance. What added value can you bring to the table for a new employer?

Work with a Top Staffing Agency in Dallas

Are you thinking about pursuing a job in a completely different industry? Contact the team at CornerStone Staffing and work with a top staffing agency in Dallas to take the next step in your career.

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Which Leader Does Your Team Want?

January 26th, 2017

Managing is about more than just being the boss. Your employees want a leader that inspires them and supports them. If you’re currently in a management position or looking to progress into one throughout your career, there are some personal traits or soft skills, you should consider cultivating. Be the leader your team wants. Here are several things to consider adding to your experience and skill set.

Positive Behavior

Positivity is the cornerstone of good management. Your employees will not want to work for someone who only complains or is negative all the time. When you project your emotions, you are asking for your team to emulate your behavior. That is why it is imperative that you act in a positive way to encourage positive work.

Adaptable to Change

The best-laid plans never go the way they’re intended. That is true for life and for individual small projects. If you want to ensure that your team is able to roll with the punches, you have to demonstrate your ability to adapt and change along the way. This means everything from embracing new ideas to utilizing new technology.

Down to Earth

Your team will also want someone who they consider down to earth. What is the opposite of down to earth? Often those people are described as “flighty” or “spacey.” You don’t want to be seen that way. Your staff deserves someone who is even tempered and has control over their emotions. Don’t allow yourself to fly off the handle.

Ethics and Integrity

Your team also wants you to be ethical and demonstrate integrity in the office. They want you to be fair to everyone rather than picking favorites and treating others poorly. Make sure that you adhere to your own values and support the overall values of the company.

Willingness to Pitch in

Finally, your staff wants to see that you don’t just manage the department, that you know what you’re talking about. They want to see you able to take action. If things get tough, don’t’ be afraid to roll up your sleeves and help out. Get your hands dirty to show that you still have what it takes to be a part of the team yourself.

Work with a Top Staffing Agency in Dallas

Is your company looking for great employees? Contact CornerStone Staffing today to get started on working with a top staffing agency in Dallas and throughout Texas!

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How to Gain Valuable Information in the Job Interview

January 19th, 2017

Gain InfoAs a job seeker, your most important task is to gain as much information as possible while selling yourself to the hiring manager. This can be a delicate balancing act between gaining and giving information. But there are a few things you should ask or look out for that can give you valuable insight into the company culture and what it would be like to work there. Here are four questions that will be critical to gaining the most important information from an interview.

1. Is this a new position or is it a replacement?

Knowing why a position is open is a key to finding out how you should sell yourself. If this is a new position, it means they are growing or adding important new roles to their company. This is your opportunity to make your mark in something they’ve never experienced before. On the other hand, if they are replacing an employee, it is helpful to know if this was a problem situation that resulted in a firing or another cause to create the open position.

2. How long do employees typically stay with the company?

You want to know how long a typical employee stays with the organization because if there is high turnover and constant rehiring, there may be a reason for that. It will be important for you to understand whether or not this is something that will work with your career.

3. Do people go out for lunch or happy hour?

Knowing how social a company is will help inform you about the overall corporate culture. Do people go out for lunch? Do they go on their own or as a group? Do people bring lunch in and eat at their desks? Some companies even encourage a weekly happy hour to help their staff socialize and build better bonds. Look at how they handle social interaction and whether or not they fit your values.

4. What are the company growth and client breakdown?

Lastly, you want to know the data that supports the company’s success. How has the company grown in the last year, the last 5 years, and since it was founded? What is their target client and how is that broken down. How many clients do they add each year? What clients have been lost in the past and why?

Are you ready to interview for your next new career move? Contact CornerStone Staffing today to work with the top staffing agency in Dallas!

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Want to Try Something New in 2017? Consider Temp-to-Hire

January 5th, 2017

try-something-newEvery year. It’s the same idea. The New Year is the perfect time to try something new and different. We make resolutions, set goals, and plan events that can help us grow. So why not try something new in 2017 and consider a temporary to hire position? What is temp-to-hire? You will work with a staffing agency who can help you find a position suitable to your background, experience, and interest. Then, you will work for the agency at their client site for an established period of time. At the end of that time, the client is able to hire you on to their company directly. It’s a great way to learn more about a job and a business before making a full-time commitment. What else do you need to know about temp-to-hire? Let’s take a closer look.

Try before you buy

Businesses take big risks deciding who to hire for their open positions. But working with an agency gives them an opportunity to try out an employee before committing to a full-time hire. But the benefits go both ways. You also get to try out a company before you accept a full-time position to learn if the corporate culture, the other employees, and the job itself are worth committing to.

Learn new things

You don’t only have to accept a position that was the same as your last job or the job before that. Working with a recruiter, you can determine how your skills can benefit any number of organizations. You can look at your transferable skills to see what other positions can be a fit for your interests and experience. Once you start that job, you will have a chance to learn how they run their organization, volunteer to take on new tasks and ask if you can learn new things along the way. The more adaptable you are, the more valuable you are as an employee.

Have flexibility in your career.

A temp-to-hire job is different than short term temporary assignments and accepting a full-time, permanent position with a company you’ve never worked with before. It gives you the power to control the direction in which you steer your career. You will be able to determine if the job is right for you and if it is not, talk to your recruiter to move on to another position.

Are you looking for a temp-to-hire position in 2017? Contact the recruiters at CornerStone Staffing and find your next job by working with a top staffing agency in Texas.

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What Should Companies Look for in Workforce Management

October 13th, 2016

workforce-managementAre you considering a workforce management solution for your business? If so, what should you be looking for in both a service and their software solution? Before you make a decision on the workforce management partner for your organization, it is important to ask the following questions to better understand what you and your employees need. Here are three things that you should consider before working with an agency to manage your workforce.

1. Online Services

So much is changing in the staffing industry right now. Today, companies that don’t offer online services are quickly falling behind in the marketplace. Businesses and individuals are doing almost everything on line today, so having the option to place work orders and find reports online is critical. It also makes the back office process easier by allowing employees the ability to submit time cards online and the ability for companies to get their invoices electronically. While face-to-face or over the phone contact still exists, the convenience of online communications is essential in today’s business climate.

2. Employee Access

Your employees will also want more information to be available to them. Not only should they be able to submit their time cards online, they also want details. They should be able to access their own online profile which should include start dates, pay history, and performance indicators that will help them improve their skills for future employment. This information will also help potential employers when trying to understand how to manage and motivate their team.

3. Onsite Manager

In many cases, especially if a company needs a large workforce, an onsite manager will be essential. This representative from the staffing agency will be there to help you manage the workforce needs and be a liaison between your company and the staffing agency. Sometimes performance and management issues can come up when the recruiters aren’t available to be onsite to see how individuals interact on the job. This recruiter and employee relationship can be critical for long-term success.

Are you considering a workforce management solution? Contact CornerStone Staffing Agencies in Dallas to learn how we can help you today with our unique workforce management solution!

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Improve Body Language to Help Your Networking

October 6th, 2016

eyeshandspostureoh-myYou know that networking is important to your career. But did you know that the body language you project when meeting new professionals is as important as meeting them in the first place? If you can master appropriate body language when you’re networking, you will find that you’re making better connections for your career. Here are some aspects of body language that you should be aware of when you’re in the networking process.

Maintain appropriate eye contact.

Eye contact is important for interpersonal communication. It’s how we learn to understand one another, and how we gauge whether or not someone is honest or trustworthy. But eye contact can be challenging for some people, so it is equally as important to know how to use it and in what context. Don’t stare, but be casual and look them in the eye in a natural way.

Be relaxed when standing or sitting.

At most networking events, you’ll find yourself standing but there may be occasions when you’re sitting as well. The most important thing is to be relaxed while you’re communicating with someone else. Don’t cross your arms, because that indicates you’re closed off. Don’t fidget, because that demonstrates nervousness. Don’t spread out too far because that indicates arrogance and ownership.

Walk with purpose.

Look up, be confident, and be comfortable. The way you walk says just as much about you as your body language when sitting or standing. Shuffling is a sign that you’re uncomfortable. Being pushy will also send the wrong message. Walk with confidence and an easy stride and you’ll send the right message. You want your energy to be the focus.

Practice good posture.

Your teachers were right, it is important to stand up or sit up straight. Keeping your spine straight and avoiding a slouch will send the message that you’re confident and you want to engage with others around you. Posture is a big part of how we judge each other’s body language, so pay special attention to how you’re sitting or standing.

Focus on that handshake.

Finally, it is important to make sure that you have a firm handshake. It is perfectly okay to practice ahead of time. It can be difficult to avoid sweaty palms when you’re nervous, but do what you can to make yourself feel at ease in public spaces. Don’t let your hand be the dead fish grip that everyone dreads. Grasp firmly, but don’t squeeze hard, and know when to let go.

If you are looking for a change in your career, our talented recruiters are here for you. Contact CornerStone Staffing today to work with a leader in Dallas and Fort Worth job agencies.

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