April 20th, 2017
Have you been struggling to find your next customer service position? While this job title is common, there is also a lot of competition for the roles available. It is important that you stand out from the crowd and position yourself as the right solution to the hiring manager’s needs. What can you do to improve your chances of getting hired after your next customer service interview? Let’s take a closer look.
Share the experiences where you directly helped someone.
When a company is looking to hire a customer service rep, they need someone who can solve a problem. Either they have too few reps that customers aren’t getting the attention they deserve or they have unqualified reps who are unable to keep up with the needs of customers. Without throwing any individual under the bus, demonstrate how you have directly helped people you’ve worked with in your customer service experience.
Offer a great reference who supports you as a customer service rep.
Never underestimate the power of a good reference in your back pocket. And, specifically, you’ll want the name and contact information of someone who can speak about your success as a customer service representative. Often, the HR department of your previous company won’t cut it. Talk to former co-workers or managers with whom you have a positive relationship. Ask them to be your character reference.
Know how to use an online messaging system.
What was once an exclusively telephone-based industry is quickly evolving. More and more companies are offering text-based consultations to help customers. And many customers love it, whether it is because they have telephone anxiety or they don’t have time to wait on hold. Demonstrating that you know how to use an online messenger system or chat bot can make the difference in a competitive market.
Demonstrate how you think on your feet and provide great answers.
Ninety-nine percent of customer service is the ability to think on your feet when confronted with people who may be less than happy with your company, products, or services. If you can demonstrate how you provide great answers quickly and are able to satisfy the needs of the customer, you’ve shown your worth in spades. Tell the story of your experience and engage the interviewer. Make them interested in working with you.
Work With a Top Staffing Agency in Dallas
If you are looking for your next job, contact CornerStone Staffing today to work with a top staffing agency in Dallas!
March 16th, 2017
Your accounting staff is the backbone of your business. It’s important to keep them engaged, happy, and productive. As a business owner or manager, can you provide the right support and incentives to prevent them from burning out too soon in their career? If you can start this process, you will be able to retain your top accounting talent. By implementing policies that help your team stay focused and happy you will reduce your need to replace key roles and can build a better overall corporate culture. So how do you get started? Here are 4 things to consider.
1. Pay attention to the busy season.
The first quarter of the year is always busy for accounting professionals. Tax season can be challenging for anyone dealing with corporate taxes, individual taxes, or providing support to the accountants on the team. It is essential that you pay attention to the workflow during this busy time and make sure that your team isn’t being overworked.
2. Provide fun activities.
Employees from any department can benefit from socializing together. As a manager, you can facilitate these kinds of activities. Bring in lunch or dinners, especially when the workload is highest. During stressful times, people may be inclined to skip meals to keep up with their work. Coordinate happy hours to get out of the office. Or set up a team-building outing, such as a trip to a local adventure park or host a barbecue on a summer weekend.
3. Encourage work/life balance.
Your team also deserves to have a good and healthy work/life balance. Make sure that they aren’t expected to work from home or respond to requests after business hours. Encourage them to turn off their work phones or emails. There is nothing that can’t wait until they’re back in the morning, including you.
4. Adequately staff the department.
Finally, a good step to ensuring that your accounting staff is happy, engaged, and not overworked, is to be fully staffed. Do they need additional support to take some administrative tasks off their desk? Consider working with a local staffing agency that specializes in accounting and finance to bring on additional help for your department.
Work with a Top Staffing Agency in Dallas
Do you want to make sure your accounting team has the support it needs to succeed? Contact the team at CornerStone Staffing and work with a top staffing agency in Dallas today to bring the best accounting talent to your company!
February 23rd, 2017
We all know that good customer service is the heart of any business. Without a good relationship with returning customers or the ability to retain new customers, your company will be unable to function in the marketplace. If success ends with good customer service, where does it begin? How you treat your employees, both those who face customers directly and others behind the scenes, will help your company succeed. Here are some things to consider as you manage your employees and promote a good customer service mindset.
Stand up for your employees.
The most important thing you can do to show your employees you have their backs is to stand up for them. Trust them to make the right decision. Don’t overrule their authority. And, while the customer is usually always right, there will be times when they’re not. Show your staff that you accept their decisions and follow through with your support.
Treat employees like you would treat clients.
Many business owners feel that the heart and soul of their business is the clients. In truth, the real heart that beats in your company is your employees. Without them, and without job satisfaction, they are unable to provide the service you need to retain clients. Create a policy that puts your team first which can, in turn, allow each of them to treat your clients well.
Encourage them to go the extra mile.
You want your team to take the extra steps for your company voluntarily. They shouldn’t only do what is required, but feel compelled to do more and do better. Create a culture that gives your staff the tools they need to go the extra mile for your clients. Allow them to develop their own ideas that they can bring to management with ways to improve service.
Appreciate your team.
Lastly, you want to make sure that you say “Thank you,” to your staff. Customer service is often considered a thankless job. With the potential for upset customers and issues to address regularly. Be sure to reward positive behavior, thank them when they’ve handled a particularly difficult situation, and develop an environment of gratitude among your staff so that feeling of thankfulness can become contagious in your office.
Partner with a Top Staffing Agency in Dallas
Do you want to ensure your customer service team is performing at the top of their game? CornerStone Staffing can help by providing the best employees for your team. Contact us today to work with a top staffing agency in Dallas!
January 12th, 2017
We all know what a boomerang is: An Aboriginal Australian hunting weapon that is thrown and comes back to the thrower. The word, over time, has come to mean anything that gets thrown out and comes back, and that is true for employees. A boomerang candidate is a former employee who left your organization for another position and is now interested in returning to your company. But should you consider this candidate for your open job? Here are some things to consider.
What skills did they learn elsewhere?
When they left your company, what happened next? What kind of company did they work for and what experiences can they now bring back to your table? Was this growth something your company was unable to provide? Take a hard look at their skills. Even though they have worked for your company in the past doesn’t mean they are a good long-term fit.
What does your candidate pool look like?
What other candidates are you considering for this job? Where did you source them? What do they bring to the table that your boomerang candidate cannot? A fresh perspective may be just as valuable as reinstating someone who needs a little training. It is a good idea to weigh these pros and cons before making a decision.
Did they leave on good terms?
The most important thing to consider is why they left in the first place? Was it a life change that was unavoidable, like a relocation or new circumstance? Did they simply want to take an opportunity to learn something new that your company couldn’t offer at the time? Or, and most importantly, was there a specific reason they were not a good fit for your organization? Has anything changed that demonstrates improvement in that area?
How does your team feel about them?
Finally, you need to talk to others in the company who remember or worked directly with your boomerang candidate. Do they feel as though this person left on good terms? Do they feel confident that this placement would work out for them? Do they have fond memories and like your former employee as a person? If not, why? What would need to change to make it a better long term fit?
Are you looking for the right candidate to fill your open positions? Contact CornerStone Staffing today to learn about how our awesome team of recruiters can help!
September 15th, 2016
Encouraging your staff to perform at the top of their abilities isn’t as difficult as many online resources make it seem. Most employees are actively engaged in their job, and if they’re not, pushing them harder won’t solve the problem. Instead, working with their natural desire to do a good job and encouraging the hardest workers to continue reaching is more effective overall. So, what is one simple way you can motivate your team?
The overarching message is that you should always be respectful to your staff. Treating them in this manner will encourage them to be respectful in turn, which will enhance employee loyalty and motivate them on the job. Here are some of the ways to demonstrate respect.
- Be grateful. Offering your genuine gratitude when an employee does something worthy of thanks is a good first step. Don’t assume they only deserve gratitude when they go above and beyond. Instead, tell them “thank you” frequently. Let them know that you value what they do and are happy they’re part of your team.
- Be kind. There are many nightmare stories of managers who are rude, mean, or cruel to their staff. Bullies exist at all levels of employment, and a manager who bullies will have a hard time earning the respect of their team. Instead, be kind and caring about them as individuals.
- Be personal. Sure, there are topics that should be off-limits at work, but that doesn’t mean you can’t have any meaningful conversations. Demonstrating that you’re human and opening up to your staff will provide a framework for a solid working relationship that can last for years.
- Be humble. Always remember that you’re not infallible. You make mistakes too, so own up to them. Know that you couldn’t be in the position you’re in without a great team of employees surrounding you. That isn’t to say you can’t brag about accomplishments, but understand how and when you’re doing it.
When you can combine these four concepts into your management style, you will quickly find that your respect will be reciprocated.
Contact CornerStone Staffing Agencies in Addison TX to learn more today about working with our great team of recruiters that will find you the right employees for your job openings.
August 25th, 2016
Do you think you’re ready for your next interview? Sometimes it is helpful to think about the person sitting on the other side of the desk from you rather than only focus on your own experience. They have probably already interviewed for this position before, so they may have heard many of the same answers over and over again. But you can break that mold and make yourself more memorable, in a good way. Here are some common answers to common interview questions that may be a little too boring.
“I’m too perfect, that’s my weakness.”
You will, inevitably, be asked about your biggest weakness. And the biggest mistake job seekers make is taking a strength and turning it into a weakness in an uncreative way. Statements like “I care too much,” don’t mean anything when an interviewer has heard them dozens of times. Instead, be honest but constructive. Rather than, “I’m too perfect,” tell them that sometimes you have trouble giving up control because you want all of your work to be perfect. Tell them how you work to be more team-oriented in light of this personality trait.
“I’m a quick learner.”
Everyone says they’re a quick learner. And, once you start the job, you will be put to the test right away. But using it as an answer in an interview is non-productive. Again, it doesn’t mean anything. Instead, tell them about a time when you didn’t know how to do something and you had to challenge yourself to learn it quickly and put it into practice. What were the results?
“I’m a team player.”
You may be sensing a pattern with these meaningless phrases. The last thing an interviewer wants is to hire someone who comes across as generic. They want to know your personality. They want to know what makes you stand out from the crowd. Tell them about a time when you needed to work with a team and how you worked together.
“I think outside the box.”
Lastly, this phrase has become so overused in the past decade. It is a good sentiment but lacks punch. Thinking outside of the box means you are able to come up with creative solutions to troublesome problems. But rather than simply stating it, demonstration is still the key. Use situational answers for all of these questions and you’ll prove your worth to the hiring manager.
Are you ready for your next chance to shine in an interview? Contact the team at CornerStone Staffing, now hiring for jobs in Dallas TX. We can help you find the next job in your career!
August 18th, 2016
It is okay to admit it. As a manager, it can be hard to check your own ego sometimes. You want to continuously demonstrate that your word and your actions are at the top of the ladder, so it can be hard to make hiring decisions that involve bringing exceptional employees on the team to threaten your position. It is human nature to take a step back when you talk to someone smarter. They challenge you and make you think about your own worth. But, it is also important to be objective and understand that hiring someone smarter than you can be a great benefit to you and your organization. Here are some of the reasons why you shouldn’t be scared of hiring smart employees.
They are innovative and creative.
When you bring on someone who is smarter, you expand your business’s horizons toward more creative and innovative endeavors. They can also offer creative solutions to some of your current or most pressing problems. Not worrying about whether or not someone is smarter than you can be liberating as you see new ways of thinking about old problems.
They improve your overall success.
Smart people are assets. And people are smart in different ways. You will hire innovators who can help you create new products or services and improve old processes, but you will also hire subject matter experts who will have a hand in all of the other aspects of your business. Hire someone who is more knowledgeable than you in accounting so you will know your numbers are always in order and you won’t need to micromanage.
They can pass on their knowledge.
Working with smart people can also increase the overall intelligence factor in your business. Encourage them to pass on their skills, train the rest of your staff and you to learn how to do things you hadn’t thought of before. Smart employees are happy to teach others the concepts that allow them to think of things differently.
They aren’t gunning for your job.
Lastly, it is important to understand that you’re still in control. Many people are concerned that if they hire someone smarter than they are, the new employee will be focused on climbing the corporate ladder. That isn’t the case. Hire people who love what they do and who want to contribute to the business in their specific role. Spend your time learning how to be a more well-rounded manager instead.
Do you want more information about hiring smart people for your company? Contact CornerStone Staffing Agencies today to work with a top staffing agency in Dallas and the surrounding DFW area!