February 23rd, 2017
We all know that good customer service is the heart of any business. Without a good relationship with returning customers or the ability to retain new customers, your company will be unable to function in the marketplace. If success ends with good customer service, where does it begin? How you treat your employees, both those who face customers directly and others behind the scenes, will help your company succeed. Here are some things to consider as you manage your employees and promote a good customer service mindset.
Stand up for your employees.
The most important thing you can do to show your employees you have their backs is to stand up for them. Trust them to make the right decision. Don’t overrule their authority. And, while the customer is usually always right, there will be times when they’re not. Show your staff that you accept their decisions and follow through with your support.
Treat employees like you would treat clients.
Many business owners feel that the heart and soul of their business is the clients. In truth, the real heart that beats in your company is your employees. Without them, and without job satisfaction, they are unable to provide the service you need to retain clients. Create a policy that puts your team first which can, in turn, allow each of them to treat your clients well.
Encourage them to go the extra mile.
You want your team to take the extra steps for your company voluntarily. They shouldn’t only do what is required, but feel compelled to do more and do better. Create a culture that gives your staff the tools they need to go the extra mile for your clients. Allow them to develop their own ideas that they can bring to management with ways to improve service.
Appreciate your team.
Lastly, you want to make sure that you say “Thank you,” to your staff. Customer service is often considered a thankless job. With the potential for upset customers and issues to address regularly. Be sure to reward positive behavior, thank them when they’ve handled a particularly difficult situation, and develop an environment of gratitude among your staff so that feeling of thankfulness can become contagious in your office.
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Do you want to ensure your customer service team is performing at the top of their game? CornerStone Staffing can help by providing the best employees for your team. Contact us today to work with a top staffing agency in Dallas!
February 11th, 2016
There is no written rule that you have to like everyone you work with, but as a manager it is critical that you are able to look past personality differences to get the best out of performance. What happens when you don’t actually like an employee? Your first reaction could be to remove the problem from the situation, and you aren’t going to be the first choice to leave the organization. Before you decide to fire them, consider the ways you can alter your perception and work with this disliked employee.
Find a solution.
While the workday is easier to get through if you like the people around you, there will be times when this isn’t possible. The first thing you can do is work on a finding a solution to the problem. Are they having productivity issues? Offer more training. Do they distract coworkers? Place them in another area of the building. Remove emotion from the situation and think how about you can help this employee enjoy their job more.
Utilize their strengths.
Even if you don’t like them, they must have some redeeming qualities. Maybe you haven’t tapped into their best work yet. What do they excel at in the office? What do they like to do? Find out how you can use your skills to your company’s advantage instead of just being frustrated by your interactions with them every day. Setting someone up to succeed by taking advantage of their strengths will work better for everyone and the company.
Talk to them.
Sometimes, when you dislike someone, it comes down to not completely understanding them as a person or their motivations. Make an extra effort to talk to and get to know the employee you don’t like. You may be surprised to find out interesting facts about them or realize that you may have a few things in common. There also could be personal issues affecting their daily behavior at work. While you need to tread lightly in these situations, it can be eye-opening to realize everyone’s personal life isn’t perfect.
Change your reactions.
If there is one universal truth in life it is that you can’t change someone else’s behavior, but you can change your reaction. Think about why this person rubs you the wrong way. What can you do on a daily basis to change how you respond to them? You may find that if you approach the situation differently things may start to even out. Altering behavior takes time, and you will regress at times, but working toward these changes can prove beneficial in the short term and long term.
A locally-owned, leading staffing agency in the DFW area since 1991, CornerStone features 25 years of experience in working with companies. Through constant communication with HR directors, managers and supervisors, we are constantly striving to meet our clients’ staffing and recruiting needs. Contact our great team today!