6 Ways to Improve Your Customer Service Recruitment Strategy

We’ve all been there. You contact a company to resolve a problem, find out more information, and talk with a customer service representative. What happens when that conversation isn’t great? How do you respond to unhelpful, rude, or frustrating call center employees? When you are in the call center, you must ensure that everyone on… Read more »

Contact Center Trends for 2022

Call centers are an integral aspect of conducting business, but they evolve very quickly. New technologies and trends are happening every day. Today’s call centers are robust services offering a variety of connection options for customers in need of answers, information, or advice. Without embracing the future, your call center could fall behind. So, what… Read more »

4 Ways to Overcome Gaps in Your Career

Not every career follows a straight and narrow path. What do you do when there have been detours along the way? Resume gaps are often looked at as a red flag by potential employers, but they don’t always tell the whole story. If you have been climbing the corporate ladder by the stairs, how do… Read more »

Call Center Representative Profile | Dallas TX

You’ve probably noticed several postings lately for call center representatives in the greater Dallas area. As technology and businesses move into this part of Texas, support positions follow quickly. Call center representatives have a vital role in many organizations. If you’re considering pursuing a job as a call center rep, here are some things you… Read more »