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How Can You Land Your Next Customer Service Job?

April 20th, 2017

Have you been struggling to find your next customer service position? While this job title is common, there is also a lot of competition for the roles available. It is important that you stand out from the crowd and position yourself as the right solution to the hiring manager’s needs. What can you do to improve your chances of getting hired after your next customer service interview? Let’s take a closer look.

Share the experiences where you directly helped someone.

When a company is looking to hire a customer service rep, they need someone who can solve a problem. Either they have too few reps that customers aren’t getting the attention they deserve or they have unqualified reps who are unable to keep up with the needs of customers. Without throwing any individual under the bus, demonstrate how you have directly helped people you’ve worked with in your customer service experience.

Offer a great reference who supports you as a customer service rep.

Never underestimate the power of a good reference in your back pocket. And, specifically, you’ll want the name and contact information of someone who can speak about your success as a customer service representative. Often, the HR department of your previous company won’t cut it. Talk to former co-workers or managers with whom you have a positive relationship. Ask them to be your character reference.

Know how to use an online messaging system.

What was once an exclusively telephone-based industry is quickly evolving. More and more companies are offering text-based consultations to help customers. And many customers love it, whether it is because they have telephone anxiety or they don’t have time to wait on hold. Demonstrating that you know how to use an online messenger system or chat bot can make the difference in a competitive market.

Demonstrate how you think on your feet and provide great answers.

Ninety-nine percent of customer service is the ability to think on your feet when confronted with people who may be less than happy with your company, products, or services. If you can demonstrate how you provide great answers quickly and are able to satisfy the needs of the customer, you’ve shown your worth in spades. Tell the story of your experience and engage the interviewer. Make them interested in working with you.

Work With a Top Staffing Agency in Dallas

If you are looking for your next job, contact CornerStone Staffing today to work with a top staffing agency in Dallas!

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New Boss? No Problem – 5 Tips to a Successful Fresh Start

April 6th, 2017

Getting a new boss can be harrowing for everyone. It takes a long time to develop a professional relationship with a supervisor, so when another person takes over the role it can feel like the clock is resetting. But you don’t have to give up your job just because there is a new manager in town. Here are 5 tips to help you get started off on the right foot with your new boss.

1. Show dedication.

The first step to impressing a new boss is to demonstrate your dedication. Don’t be late, don’t watch the clock. Demonstrate that you want to work in your position and that they can rely on you to provide a quality performance when asked, without caveats.

2. Stick up for yourself.

Of course, there may be cases with this new boss where you need to stick up for yourself and your coworkers. If you really see that something is wrong, don’t stand back and passively let it happen. Talk to your new boss about the situation, they’ll appreciate your honesty and loyalty.

3. Be willing to improve.

You don’t have an established history with this boss, so it is on you to show them how you evolved throughout your career. Don’t become stagnant in your position. Show them that you’re willing to improve personally, professionally, and within the industry. Read new things and be prepared to bring new ideas to the table.

4. Give credit where it’s due.

You also want to demonstrate that you’re a member of the greater team. When your group achieves success, be sure to give credit where credit is due. Don’t hog the spotlight or take credit for the work others do. A good leader recognizes that everyone has contributed, and your new boss will notice this.

5. Stay positive.

Finally, it is important that you stay positive. Regardless of the reasons this change happened and how you feel about them personally, you need to make sure that you’re not putting negative energy into your work. Even if you think you’re hiding it, negativity is contagious and it won’t take long for your new boss, and fellow coworkers, to notice it.

Work with a Top Staffing Agency in Dallas

Are you ready to find a new job? Contact the staff at CornerStone Staffing to get started on working with a top staffing agency in Dallas.

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Can You Prepare for Pre-Employment Screening?

March 23rd, 2017

Many employers conduct pre-employment screening to determine if the candidates they’re considering are truly qualified for the job. These types of skills tests are a benefit for both employees and employers. It keeps employees from feeling they’re in over their head when they’re placed in a situation they’re unfamiliar with. And it ensures the employer is objectively hiring the most qualified person for the job. But how can you prepare ahead of time for any pre-employment screening or testing the employer conducts? Here are some things to consider.

1. Ask the company if they test skills.

There is nothing wrong with asking the company if they use pre-employment testing as part of their hiring process. The real trick is ensuring that you don’t sound concerned by the prospect. For instance, if you just ask “do you test on skills,” it may send up a red flag that you’re not comfortable with the skills you’ve presented on your resume. When you ask, position it as your preparation process.

2. Determine the type of testing.

If they do provide testing, ask them what type they do. This can give you an idea of what to review before taking the test or how to approach the test in general. If the test is written, online or in the office you can prepare for that. Each will have its own set of processes, and you can find yourself better suited to one or the other. The more you know the more relaxed you can be.

3. Brush up on your skills.

You should be pretty confident in the skills you bring to the table, but that doesn’t mean you shouldn’t practice. Especially with a skill that you haven’t used for a little while, make sure you remember some of the basics. For example, if you have experience in Microsoft Excel, but haven’t used it since your last position, spend some time at home with the program to refresh memory on some of the tools.

4. Don’t worry, you’ve got this.

Finally, it is critical that you don’t stress yourself out too much by overthinking the test process. The most important thing is that you are talented and you are skilled for this position, so relax. Be confident and trust your skills. Before the test make sure to get plenty of rest, eat a proper meal, and try not to get too stuck in the minutia of the process.

Work with the Top Staffing Agency in Dallas

Are you looking for a new job? Contact CornerStone Staffing today to work with the best staffing agency in Dallas!

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What Are the Highest-Paying IT Jobs?

March 9th, 2017

An IT career can be rewarding and lucrative. Many jobs within the industry are high paying opportunities. But how do you know if your specific career path is leading you toward the IT jobs with the highest earning potential? Here are some of the highest paying IT careers in the Dallas area and around the country.

IT Architect

This relatively new job title refers to someone who designs IT solutions and services for organizations. They must have a strong business and IT background, familiarity with software and hardware architecture. They need to consider any and all IT solutions that can provide the best experience to their business. In Dallas, an IT architect can make between $100,000 and $125,000 annually.

Software Engineer

A person in this position can apply the principles of software engineering to the design of solutions software. They are involved in development, maintenance, testing, and evaluation. They can work on computers or any other device that relies on software to drive performance. A high-level software engineer in the Dallas area can earn around $122,000 per year.

Project Leader

An IT project leader can encompass a number of different job duties. They are responsible for maintaining the integrity of any project, ensuring the performance and participation of employees, and facilitating the right solutions for the end result. Because this role has varying applications, it can lead to variety in your IT career. Project managers can make an average of $114,000 in the Dallas area.

Security Specialist

With massive concerns around corporate data security, information security specialists are in a unique position for long-term job stability. A security specialist must have experience with and understand the risks to the security of information or data. You may analyze breaches and repair and strengthen a company against cyberattacks. The upper tier of this specialization can pay in the $130,000 to $190,000 range in our area.

Database Administrator

DBAs are professionals trained in using specialized software designed to store and organize data. With the advent of big data, these roles are becoming increasingly more important. A DBA may plan capacity, installation, configuration, design, migration, monitoring, security, and troubleshooting. They may also be responsible for backup and data recovery. Expected salaries in Dallas can average $116,000 per year.

Work with a Top IT Recruiter in Dallas

Are you looking for the next step in your IT career? Contact the team at CornerStone Staffing and work with a leading IT recruiter in Dallas!

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Will Your Quiet Personality Hurt Your Career?

February 16th, 2017

Introverts and shy workers often face multiple obstacles on the job. They can be frequently outshined or run over by their extroverted counterparts, which makes career satisfaction and growth nearly impossible. But it doesn’t have to be that way. What can you do to allow your quiet personality to shine on the job and make people respect you and take notice of the work you’re doing? Here are some things to consider for your career.

Don’t let being quiet be a handicap.

Being quiet doesn’t have to be an obstacle in the office. You can be quiet and still make the right impressions at the right time. In fact, if you are known for being quiet, when you do speak up, everyone in your office will know that you mean serious business. You don’t have to be someone you’re not just to excel in your office environment.

Play to your personal strengths.

You may be quiet, but you have other strengths that can be beneficial to your company, coworkers, and managers. Maybe you’re extremely reliable and punctual. While these may not get as much outward respect as your more gregarious coworkers, they are important aspects of running a business and they are valued.

Be thoughtful and private about responses.

One trap many shy people fall into is taking criticism personally. It is understandable to be upset when someone confronts you directly. That isn’t the way of the introvert, shy people prefer less confrontational communication. But you don’t have to respond right away. Take some time to think about your answer and approach your manager or coworker privately to have a discussion.

Don’t listen to the stereotypes.

It isn’t just stereotypes about introverts that you need to worry about. If you always think that the extrovert will get the important opportunities, you’re perpetuating these ideas for yourself. Instead, recognize that each person in your office is an individual and, while they might fall into one of several categories, it isn’t the only factor that will make them successful.

Work with a top staffing agency in Dallas

Are you looking for an opportunity to shine in a new career? Contact the team at CornerStone Staffing to work with a staffing agency featuring the best jobs in Dallas!

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When Are You Ready for a Career Shift?

February 2nd, 2017

Have you been feeling restless lately? Is your job not fulfilling to you? Do you wonder whether or not the grass really is greener on the other side? You might be ready to complete shift focus in your career. If you aren’t sure whether or not you should start looking for a new job in a new industry, consider these warning signs that will help you decide and give ideas for putting your career search into high gear.

Are you unhappy with your job and industry?

People often ignore their inner dialog. They think they are over reacting or they should get over it and move on. But if you’re are feeling unhappy in your job, it is worth evaluating to discover the reasons. Is it just a temporary fix or is it a sense of restlessness or dissatisfaction that you can’t define or shake? If your unhappiness is deeply rooted in your job, it is time to consider another possibility.

Do you have issues with the direction of the company?

Have you found yourself calling into question some of the decisions or policies your company has made since you’ve worked there? It may have started out just fine, but you begin to notice things that don’t jive with your personal value system. They may have always been there and you’re just beginning to notice or they may have evolved over time. Or you have.

Have you had personal changes in your life?

Sometimes the reason for considering a new job will have more to do with other factors than the job itself. If you’ve had personal changes in your life that can influence the way you work, it may be time to consider another opportunity that fits in better with your new lifestyle. For example, it could be a commute. Or it could be a lack of flexibility in the hours. A different industry may be better suited.

Do you have skills that could be valuable to someone else?

Transferable skills are defined as those talents you have that can be utilized in another way for another industry. For example, you may have worked in administration but you assisted the accounting department and these transferable skills could lead you to a new career in finance. What added value can you bring to the table for a new employer?

Work with a Top Staffing Agency in Dallas

Are you thinking about pursuing a job in a completely different industry? Contact the team at CornerStone Staffing and work with a top staffing agency in Dallas to take the next step in your career.

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How to Gain Valuable Information in the Job Interview

January 19th, 2017

Gain InfoAs a job seeker, your most important task is to gain as much information as possible while selling yourself to the hiring manager. This can be a delicate balancing act between gaining and giving information. But there are a few things you should ask or look out for that can give you valuable insight into the company culture and what it would be like to work there. Here are four questions that will be critical to gaining the most important information from an interview.

1. Is this a new position or is it a replacement?

Knowing why a position is open is a key to finding out how you should sell yourself. If this is a new position, it means they are growing or adding important new roles to their company. This is your opportunity to make your mark in something they’ve never experienced before. On the other hand, if they are replacing an employee, it is helpful to know if this was a problem situation that resulted in a firing or another cause to create the open position.

2. How long do employees typically stay with the company?

You want to know how long a typical employee stays with the organization because if there is high turnover and constant rehiring, there may be a reason for that. It will be important for you to understand whether or not this is something that will work with your career.

3. Do people go out for lunch or happy hour?

Knowing how social a company is will help inform you about the overall corporate culture. Do people go out for lunch? Do they go on their own or as a group? Do people bring lunch in and eat at their desks? Some companies even encourage a weekly happy hour to help their staff socialize and build better bonds. Look at how they handle social interaction and whether or not they fit your values.

4. What are the company growth and client breakdown?

Lastly, you want to know the data that supports the company’s success. How has the company grown in the last year, the last 5 years, and since it was founded? What is their target client and how is that broken down. How many clients do they add each year? What clients have been lost in the past and why?

Are you ready to interview for your next new career move? Contact CornerStone Staffing today to work with the top staffing agency in Dallas!

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Want to Try Something New in 2017? Consider Temp-to-Hire

January 5th, 2017

try-something-newEvery year. It’s the same idea. The New Year is the perfect time to try something new and different. We make resolutions, set goals, and plan events that can help us grow. So why not try something new in 2017 and consider a temporary to hire position? What is temp-to-hire? You will work with a staffing agency who can help you find a position suitable to your background, experience, and interest. Then, you will work for the agency at their client site for an established period of time. At the end of that time, the client is able to hire you on to their company directly. It’s a great way to learn more about a job and a business before making a full-time commitment. What else do you need to know about temp-to-hire? Let’s take a closer look.

Try before you buy

Businesses take big risks deciding who to hire for their open positions. But working with an agency gives them an opportunity to try out an employee before committing to a full-time hire. But the benefits go both ways. You also get to try out a company before you accept a full-time position to learn if the corporate culture, the other employees, and the job itself are worth committing to.

Learn new things

You don’t only have to accept a position that was the same as your last job or the job before that. Working with a recruiter, you can determine how your skills can benefit any number of organizations. You can look at your transferable skills to see what other positions can be a fit for your interests and experience. Once you start that job, you will have a chance to learn how they run their organization, volunteer to take on new tasks and ask if you can learn new things along the way. The more adaptable you are, the more valuable you are as an employee.

Have flexibility in your career.

A temp-to-hire job is different than short term temporary assignments and accepting a full-time, permanent position with a company you’ve never worked with before. It gives you the power to control the direction in which you steer your career. You will be able to determine if the job is right for you and if it is not, talk to your recruiter to move on to another position.

Are you looking for a temp-to-hire position in 2017? Contact the recruiters at CornerStone Staffing and find your next job by working with a top staffing agency in Texas.

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Why You Need to Become More Positive in 2017

December 22nd, 2016

in-2017Turning over the calendar to the next year can be a welcome change for a lot of people. It’s a natural opportunity to start fresh and set new goals. But that doesn’t mean you can coast through 2017 without major changes. If you’re thinking about career advancement or just making your year more successful overall, there is something you might not be considering. Positivity comes in many forms, and it can make or break your career experience. Here are some of the reasons you should be more positive in 2017.

Negative attitudes are not good to work with.

No one likes to work with someone who has a negative attitude all the time. The challenge sometimes is noticing this behavior in ourselves. If you find yourself thinking negatively more often than not, the people around you will observe it as well. Try to improve your outlook this coming year to project a more positive personality to those around you.

Positive people get more promotions.

If you want concrete reasons why then consider individuals with positive attitudes get promoted more frequently than their negative counterparts. Management teams look for people who offer a positive spin on the company, product, or service. These employees will be considered quickly for movement up the ladder.

Remove toxic people from your life.

Negativity is contagious. Even if you don’t consciously think of yourself in negative terms, spending time with others who are negative can affect the way you interact with everyone around you. Avoiding negative people can help you maintain a positive attitude at work and in your whole life.

Appreciate kindness and helpfulness.

One great way to put positivity into practice is to express your gratitude for others. When someone is kind or helpful, thank them openly and honestly. Use this positive energy to pay it forward and do kind things for others. Just like negativity, positivity also breeds more positivity, and spreading it around will be welcomed.

Are you looking for more ways to improve your career goals for 2017? Contact CornerStone Staffing today to work with a leading staffing agency in Dallas and learn how we can help you today!

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Have an IT Job but Want a New One? 4 Tips to Navigate that Search

December 8th, 2016

new-jobThe IT industry is exploding and it is expected that many companies will be hiring technology professionals in 2017. If you’ve been restless, now is the time to start thinking about a transition. But, if you are already working in IT, you may want to consider some of the ways to successfully navigate a new job search so you don’t put your current role in jeopardy. Here are four things to think about before you start looking for your next IT job from the comfort of where you’re working now.

1. Take your time.

If you’re still working, you don’t need to rush your search. You’ve got plenty of time. You also don’t want to rush so much that you make a fatal mistake in your current job. Being by doing your homework and learning what companies or jobs you really want. Get out into the community to find out more about these opportunities. Contact companies you want to work with but who aren’t current advertising for open jobs and build a relationship.

2. Leverage your network.

Now is also the time to leverage your network. Make sure you’re building up your social media network, especially LinkedIn. Attend local industry events. Connect with individuals you’ve done business with before. You can stay confidential and ask them to be discrete, but you can start to ask around about opportunities that might be a good fit for you in the near future.

3. Talk to previous employers.

There is a reason everyone always advises you to avoid burning bridges. These previous employers may be a good place to discuss new opportunities. Since you left, you’ve gained new insight and new skills. Can you use these skills at their business? Is this work situation something that could become a good transition back into a company you enjoyed working for before in a different capacity?

4. Discuss options with your boss.

If you are feeling restless, it may also be a good idea to discuss your feelings with your current boss. If they value your contribution, they may be willing to work with you to determine a new position that could be a better fit for your skills and desire to contribute to the company in a different way. Even if they can’t give you a promotion, they may be able to give you additional responsibilities.

Are you looking for a new role in IT for 2017? Contact the team at CornerStone Staffing Agencies, now hiring for jobs in Dallas TX!

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